HELP & FAQs
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Our Help & FAQs
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HOW DO I CREATE AN ACCOUNT?
When you book a service, an account is automatically created for you. Simply set up your account, by entering your mobile phone number, and you’re ready to go. By providing your email either over the phone or through our system, you authorize us to send you emails periodically. We do not share it with anyone and you can request not to receive emails at anytime.
DO YOU SERVICE MY AREA?
If you are located within this amazing valley of Salt Lake City (including North Salt Lake and Bountiful), don't worry we got you covered. We will be expanding to other counties as we grow. We can't wait! :)
WHAT IS INCLUDED IN A STANDARD CLEANING?
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those would be included in the deep cleaning options. Please call us for a more detailed list, and we can personalize around what you need.
HOW MUCH WILL IT COST?
We price based on the number of rooms, square footage and hours of work. We do have a minimum amount of hours depending on the amount of rooms you have in your home. The reason for this is to make sure we have enough time to clean your home with the perfection we are known for. The minimum hours is based on our previous experiences with homes as same size as yours. We want to leave your home completely clean. Please keep in mind, quotes are not guaranteed and are subject to change at anytime due to the nature of the project. By booking online/over the phone, you understand and agree to this.
DO YOU BRING YOUR OWN CLEANING SUPPLIES, PRODUCTS AND EQUIPMENT?
We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, majority of our cleaning products are Eco-friendly, safe for pets, your family and the environment. Please let us know if you any additional requests, you are the boss.
CAN I REQUEST SPECIAL TASKS OR EXTRAS?
Absolutely, you can ask for special requests under our "Appointment Notes" section when booking or respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
PLEASE NOTE: We try our best to work fast and efficient, however, time constraints may limit our ability to accomplish or complete all of your cleaning projects. We encourage all clients to have cleaning priorities ready for our Pro Cleaners. Extra projects and additional time may be purchased before appointment to allow us to meet your needs.
Heavy Duty is defined as the following-
homes that have excessive pet hair, excessive dust, excessive grime, or have not been maintained or cleaned in a long time (2+ months). Additional charge will be added. All quotes are subject to change at any time based on these factors.
Trust and Safety
CAN I TRUST MY CLEANING PROFESSIONAL?
All of our maids/cleaning crew are interviewed, pass a nationwide detailed background check and also pass a drug screen. They all have many years of experience and are very honest with their time and their work.
WHAT HAPPENS IF SOMETHING GOES WRONG DURING MY APPOINTMENT?
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you. We are Bonded and Insured, meaning your home is in great hands.
IS MY BILLING INFORMATION KEPT SAFE AND SECURE?
We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by Square and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
WHAT IS YOUR 100% SATISFACTION GUARANTEE POLICY?
If unsatisfied with your service, the areas of concern must be addressed at the time of service and we'll be happy to reschedule a return appointment to correct our mistake. Please note we do not process refunds for services already provided, and return appointment times may vary. For quality assurance from time to time, we like to take before and after photos. Please let us know if you would not like photos taken and we'll be happy to oblige.
WHY IS THERE MORE THEN ONE CLEANING PROFSSIONAL AT MY HOUSE?
We take your time very serious, so there may be times of us sending 2-3 cleaning pros that will be there to get the job done right and in a timely matter.
Our Cancellation Policy:
We understand life happens and things come up! So cancel anytime before 48 hours of cleaning appointment with no charge. If cancelled within 48 hrs of cleaning appointment, the credit card provided will be charged a $75.00 fee. Sorry no refunds. We ask that you please reschedule or cancel at least 2 days before the beginning of your appointment.